Our Commitment to Excellence
These policies do not affect your statutory rights under the Consumer Rights Act 2015.
Salon Policy
Client Responsibilities
Please ask clearly for the service you would like before we begin. Inform us of any allergies or sensitivities prior to your service. Children under 7 must be supervised at all times.
Right to Refuse Service
We reserve the right to refuse service to anyone who disregards salon policy or health & safety protocols, or uses abusive or threatening language towards staff or other clients.
Appointments & Cancellations
Clients arriving 10+ minutes late may need to be rescheduled. Cancellations require 24–48 hours notice to avoid a charge. Walk-ins are welcome, subject to availability.
Service Guarantee
Traditional polish is not guaranteed against chipping. All enhancements & gel polish are guaranteed for 72 hours — contact us within 72 hours for a complimentary repair.
Payment & Refunds
No cash refunds once you have left the salon premises. Unhappy? Tell us before payment and we will fix or remove at no charge. We accept cash and card payments.
Pricing
Prices shown are a guide. Final price may vary depending on nail length, design complexity, and the condition of your existing nails — always confirmed before your service begins.
Questions about a booking? Contact the salon or view our price list.